Level of satisfaction of guests on the COVID-19 safety protocols of DOT-Accredited safety-sealed hotels in Iloilo City

Abstract

This study, which aimed to determine the level of satisfaction of guests on the COV ID-19 safety protocols of safety sealed hotels in Iloilo City, utilized the descriptive or survey research method. A total of 294 respondents participated in the study, including 83 respondents from Hotel A, 79 respondents from Hotel B, 45 respondents from Hotel C, and 87 respondents from Hotel D. To identify the sample size of the study, the researchers used the Slovin's formula and stratified random sampling was employed to determine the number of respondents per hotel. A research questionnaire constructed by the researchers was based on the Safety Seal Assessment Checklist issued by the Department of Tourism for accommodation establishments and it was composed of three parts. The first part of the questionnaire contained a research consent form and the researchers’ agreement with the respondent, which was part of the ethical considerations of the study, while the second part, a demographic profile of the respondents, which was necessary for the study and the last part, a questionnaire proper on the level of satisfaction of guests in terms of COVID-19 Safety Protocols, Service Quality, and Cleanliness. The data gathered were analyzed by the researchers with the help of an expert in statistics. The statistical tools used in the study were frequency count, percentage, mean, standard deviation, t-test, one-way analysis of variance (ANOVA), and p-value. The results revealed that majority of the respondents from Hotels A, B, C, and D were both satisfied and very satisfied in terms of COVID-19 Safety Protocols, Service Quality, and Cleanliness when grouped according to age, sex, travel type, employment status, marital status and place of residence. And for the overall, results, Hotels A, B, C, and D garnered both high and very high overall satisfaction index results from the respondents.