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Service quality among online sellers in Iloilo City during COVID-19 pandemic

dc.contributor.authorSantos, Marivic C.
dc.contributor.authorJalando-on, Hermely A.
dc.contributor.authorLanciola, Nefael F.
dc.contributor.authorBanderado, Maria Rosa T.
dc.contributor.authorCaoyonan, Phebe R.
dc.contributor.authorGuzman, Alen Mae N.
dc.contributor.authorLee, John David L.
dc.contributor.authorMacayan, Mckayla A.
dc.date.accessioned2023-06-27T02:23:48Z
dc.date.available2023-06-27T02:23:48Z
dc.date.issued2022-12
dc.identifier.issn2945-3909
dc.identifier.urihttps://hdl.handle.net/20.500.12852/2705
dc.descriptionJournal articleen_US
dc.description.abstractThe study aimed to determine the level of service quality of online sellers in Iloilo City during the COVID-19 pandemic for the year 2022. Descriptive research design was used to describe service quality of online sellers in Iloilo City. Non-probability selection technique known as purposive sampling was used in order to come up with 100 active online shoppers as the respondents. Instrument used in collecting the data was a researcher-made questionnaire. Statistical tools used were percentage, mean, standard deviation, Mann-Whitney U Test, and Kruskal-Wallis Test. Results showed that the service quality of online sellers in Iloilo City is outstanding in the business industry. There are no significant differences in the service quality of online sellers in terms of reliability, responsiveness, assurance, and empathy when respondents are taken as an entire group and when classified according to their age, sex, educational attainment, gross monthly income, and location.en_US
dc.description.sponsorshipCentral Philippine Universityen_US
dc.language.isoenen_US
dc.publisherCentral Philippine Universityen_US
dc.subject.lcshTeleshoppingen_US
dc.subject.lcshElectronic commerceen_US
dc.subject.lcshDealers (Retail trade)en_US
dc.subject.lcshRetail trade--Customer servicesen_US
dc.subject.lcshCustomer servicesen_US
dc.subject.lcshCustomer services--Evaluationen_US
dc.subject.lcshElectronic commerce--Customer servicesen_US
dc.subject.lcshCOVID-19 Pandemic (2020-)en_US
dc.titleService quality among online sellers in Iloilo City during COVID-19 pandemicen_US
dc.typeArticleen_US
dcterms.accessRightsPublicly accessibleen_US
dc.citation.firstpage67en_US
dc.citation.lastpage89en_US
dc.citation.journaltitleCentral Philippine University Multidisciplinary Research Journalen_US
dc.citation.volume2en_US
dc.citation.issue1en_US
local.subjectService qualityen_US
local.subjectOnline sellersen_US
local.subjectOnline shoppersen_US
dc.identifier.essn2945-3917


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