Work performance amidst COVID-19 pandemic among fast-food chain employees in Iloilo City

Abstract

This study aimed to determine the work performance level among the employees working at a fast-food restaurant in Iloilo City amidst the COVID-19 pandemic. The researchers selected convenience sampling. The respondents were the 73 employees working at fast-food chain in Iloilo City.The study employed a descriptive research design. A 30-item research- made questionnaire with 5-point Lickert Scale was utilized. Descriptive statistics such as frequency count, percentage count, and mean, and inferential statistics such as Kruskal Wallis h-test were used to analyzed the gathered data.The study revealed that fast-food chain employees have an outstanding work performance level in terms of job-task proficiency, non-job-task proficiency, written and oral communication, demonstrating effort, personal discipline, and peer and team performance amidst the COVID-19 pandemic. Thus, the study recommended fast-food chain employees should maintain consistency in the execution of their tasks comprising their job’s central technical requirements, as well as tasks not distinct to a job yet mainly required in the organization, written and verbal communication to an audience of any size, commitment to job tasks with the extent of working intensely and persistently, refraining from negative or other forms of unproductive behavior, and in assisting their peers and helping their group function effectively as a unit.