Factors that determine the difficulties of catering services employees during pandemic in Iloilo City

Abstract

This research study was conducted to determined factors determining the difficulties of Catering Services Employees during the Covid-19 Pandemic for the year 2019-2022. The respondents of the study were selected from the employees of 10 catering services in Iloilo City, composed of a total of 50 respondents. In this study, the instrument utilized was a researcher-made survey questionnaire that was validated and administered to 50 respondents that were obtained using stratified random sampling. Furthermore, the data were gathered for this study through descriptive correlational analysis. To determine the significant difference among variables, Gamma Coefficient and P-Value were utilized. Upon further investigation, these difficulties were determined, in terms of lockdown, were most had no other source of income. Regarding alert levels that affected working schedules, quarantine passes that it was time-consuming to process, difficulty of travelling to work in terms of transportation. In terms of workload people had to work more hours than of the ordinary shift. And most are saddened working away from their families. Moreover, the researchers found out that the level of task performance in the workplace, 46% respondents have good level of performance. However, the proportion of good task performance differs slightly from the proportion of poor task performance, which is 40%. Also, only 14% of respondents have an excellent level in terms of task performance. Being said, on the other hand, in terms of the level of adaptive performance in the workplace, 56% of respondents have a good level of adaptive performance, as contrasted with the proportion of poor level of adaptive performance, which is 28%. It is determined that the level of adaptive performance in the workplace is much positive given that it is shown that most of the respondents have a good adaptive performance. Only 16% of respondents have an excellent level of adaptive performance. The researchers discovered that alert levels, workload and vaccination have a significant relationship with task performance while lockdown, vaccination and social support has a significant relationship with adaptive performance.