Students’ level of satisfaction with institutional services of Central Philippine University for School Year 2019 - 2020

Abstract

This study was conducted to determine the level of satisfaction of the different institutional services among students of Central Philippine University for school year 2019 - 2020. The one-shot survey was used in the collection of data using a researcher-made questionnaire gathered from 261 respondents. Data were processed using SPSS PC v 11 and ethical considerations for the study were followed. The descriptive data were analyzed using frequency count and percentages. The pertinent findings of the study were: majority of the respondents are females, Roman Catholics, regular students, freshmen and with a professional parent/guardian; the respondents are satisfied of the delivery of academic services to them, the adequacy of the academic support services given them; the university’s ability to enroll students in an effective manner, the university’s ability to offer reasonable fees to students and the policies involved in such transactions, the quality of the university’s support programs and services, the effectiveness and availability of financial aid and scholarship programs offered to students, the university’s response to students’ safety and security on campus, the university’s programs to enhance students’ spiritual life; the extent to which the university provides experiences that promote a sense of campus pride and feeling of belonging as well as the effectiveness of the university’s channels of communication for students, university’s effort to convey to students that they are important to the university, university’s services to cater without discrimination to different groups of students, the attitude of front-line staff toward students. Based on the findings of the study, the following conclusions are drawn: the respondents are generally very satisfied with the following institutional services: student spiritual life; student centeredness; campus safety and security; campus climate; academic services; and, service excellence while they are generally satisfied with the following: responsiveness to diverse populations; admissions and registration; community engagement services; campus support services; research and development services; academic support services; scholarship/grant-in-aid; and, fees and billing practices and will recommend CPU to other students.