A study of personnel management practices and problems in the hotel industry in the city of Iloilo

Abstract

The purpose of this research was to determine the practices and problems in personnel management among hotels in the city of Iloilo. A structured type of questionnaire was used to obtain data. The questionnaire looked into the practices and problems regarding the (1) recruitment and selection; (2) induction and orientation; (3) training; (4) promotion and dismissal; (5) labor turnover; (6) handling of salary administration; and (7) benefits and services extended to employees.

An interview was conducted for the purpose of checking on the consistency of the responses for some of the items in the questionnaire.

This study covered all fifteen hotels which had five or more full- time workers in 1981. It was found out that the data gathered through the questionnaires were concurred with by the hotel employees who were interviewed.