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dc.contributor.authorFuego, Allen Dave C.
dc.contributor.authorLibo-on, Rowena M.
dc.date.accessioned2022-03-16T01:10:08Z
dc.date.available2022-03-16T01:10:08Z
dc.date.issued2022
dc.identifier.citationFuego, A. D. C. and Libo-on, R. M. (2022). Knowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloilo. Multidisciplinary Research Journal, 1(1), 119-126.en_US
dc.identifier.issn2945-3917
dc.identifier.urihttps://hdl.handle.net/20.500.12852/1985
dc.descriptionJournal articleen_US
dc.description.abstractThis research was conducted to determine the level of knowledge, the quality of experience, the extent of expectations and the level of satisfaction of operations staff on audit services of a Microfinance NGO in Iloilo. This study sought to confirm claims of lack of knowledge and unmet expectations of operations staff results to the dissatisfaction rating received by the internal audit department. In some studies, information satisfaction or knowledge about a product or service is an item contributing to disconfirmation or eventual dissatisfaction of a customer and is usually correlated to expectation formation as another satisfaction item in what all call Expectation-Disconfirmation (EDT) model. Through a survey and analysis of data gathered, this study revealed that knowledge has nothing to do with ones’ level of satisfaction as it did not show any significant relationship. On the other hand, experience and expectation have proven to be the major satisfaction items for consideration with significant relationship to ones’ level of satisfaction as what several studies have also shown.en_US
dc.language.isoenen_US
dc.publisherCentral Philippine Universityen_US
dc.subject.lcshMicrofinanceen_US
dc.subject.lcshNon-governmental organizationsen_US
dc.subject.lcshAuditingen_US
dc.subject.lcshEmployeesen_US
dc.subject.lcshAuditing, Internalen_US
dc.subject.lcshAuditing, Internal--Evaluationen_US
dc.subject.lcshMicrofinance--Auditingen_US
dc.subject.lcshJob satisfactionen_US
dc.subject.lcshPhilippines--Iloiloen_US
dc.subject.lcshNon-governmental organizations--Auditingen_US
dc.titleKnowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloiloen_US
dc.typeArticleen_US
dcterms.accessRightsPublicly accessibleen_US
dc.citation.firstpage119en_US
dc.citation.lastpage126en_US
dc.citation.journaltitleCentral Philippine University Multidisciplinary Research Journalen_US
dc.citation.volume1en_US
dc.citation.issue1en_US
local.subjectInternal audit servicesen_US
local.subjectExperienceen_US
local.subjectExpectationen_US
local.subjectSatisfactionen_US
dc.identifier.essn2945-3925
local.relation.associatedcontenthttps://repository.cpu.edu.ph/handle/20.500.12852/1367 Master's special paperen_US


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