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dc.contributor.authorAberia, Humar D.
dc.date.accessioned2021-05-28T01:09:57Z
dc.date.available2021-05-28T01:09:57Z
dc.date.issued2005-10
dc.identifier.citationAberia, H. D. (2005). Secondary customer expectation of the educational services and facilities of Central Philippine University for school year 2005-2006 (Research report). Jaro, Iloilo City: University Research Center, Central Philippine University.en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12852/910
dc.descriptionAbstract onlyen_US
dc.description.abstractThis survey-correlational study attempted to determine the level of satisfaction of the secondary customers of the University on its educational services and facilities for school-year 2005- 2006. This investigation likewise determined percentages, means and standard deviations, significance of the differences, and the direction and significance of the relationship between variables. Data for this investigation were gathered from 355 parents/guardians of students from different colleges of the University for school-year 2005-2006 using a 10 section researcher-made data gathering instrument. The instrument was face and content validated and revised. Data gathered were presented using percentages, means and standard deviations, and analyzed using the t-test for independent samples and pearson’s product moment correlation coefficient. Alpha level for inferential statistics was set at .05. Results of the investigation revealed the respondents have a high expectation on the University’s educational services and facilities but differed significantly in their expectation in terms of monthly income. They considered admission and enrollment easy and view the tuition and fees to be expensive. The respondents expect efficient billing practices and significantly differed in only one category. They also expect an effective academic instruction, efficient grading system, and an educational climate which is conducive to learning. They expect to be safe and secure while studying in the University but differed significantly in one category and expect an adequate support services. There is no significant relationship between age, address, number of children and the 9 dependent variables. Significant relationship was found between number of children enrolled at CPU and tuition and fees and safety and security as well as between monthly income and overall level of expectation, tuition and fees, and instructional effectiveness. Significant relationship was also found between whether the respondent is an alumnus of CPU and admission and enrollment procedure and billing practices of the University.en_US
dc.format.extentx, 135 leavesen_US
dc.language.isoenen_US
dc.publisherCentral Philippine Universityen_US
dc.subject.ddcGSL 378.242 Ab37en_US
dc.subject.lcshCentral Philippine Universityen_US
dc.subject.lcshParentsen_US
dc.subject.lcshCentral Philippine University--Public servicesen_US
dc.subject.lcshUniversities and collegesen_US
dc.subject.lcshConsumer satisfactionen_US
dc.titleSecondary customer expectation of the educational services and facilities of Central Philippine University for school year 2005-2006en_US
dc.typeTechnical Reporten_US
dcterms.accessRightsLimited public accessen_US
dc.description.bibliographicalreferencesIncludes bibliographical referencesen_US


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