A model analysis for quality of patient care, sustainability of services, and financial performance among level 3 public hospitals in China

Abstract

This regression modeling study analyzed the relationship between quality of patient care, service sustainability, and financial performance among Level 3 Public Hospitals in China. The study was conducted from October 2023 to December 2024 based on the responses of 479 respondents, including clients, managers of Level 3 public hospitals in Guangxi Province, China. The results show that for clients, the strongest predictor of profitability is tangibility dimension, empathy is the strongest predictor of solvency, and assurance and empathy is the strongest predictor of operating capacity. For managers, the strongest predictor of profitability is educational attainment, the strongest predictor of solvency is educational attainment and governance aspect of sustainability, and the strongest predictor of operating capacity is age. Based on the findings and conclusions of the study, it is recommended that hospitals should focus on improving the following dimensions of quality of patient care: tangibility, empathy, and assurance. Likewise, the sustainability aspect should always be considered to optimize the hospital financial performance.