Workload and performance of emergency department nurses in Iloilo City

Abstract

The emergency department demands quick, accurate, and organized healthcare to provide immediate interventions to patients. With the number of patients rising daily, this study aimed to determine whether there is a relationship between the perceived workload and performance of Emergency Department nurses in private hospitals in Iloilo City. The target population and sample size, determined using the census sampling method, comprised 115 respondents from 7 private hospitals in Iloilo City. However, only 5 hospitals participated, resulting in a total of 95 respondents. This study utilized a quantitative descriptive-correlational research design with a validated and reliable research instrument. The results showed that 64% of the respondents were female and 3 were male; 35.8% were aged 25 or below; 38.9% had less than one year of experience; and 76.8% were regular employees. Notably, 42.1% of respondents reported a workload range of 55 to 65, while 37.9% had a performance range of 63 or below. No significant relationship was found between demographic profiles (sex, age, years of service, and employment status) and workload. However, age, years of service, and employment status significantly related to performance levels with Gamma=0.291, p=0.031; Gamma=0.369, p=0.005; and Cramer's V=0.263, p=0.038, respectively. In conclusion, the respondents were predominantly female, relatively young, mostly had less than one year of experience, and were regular employees. Workload levels indicated moderate to high levels, while performance levels were deemed "well." Age, years of service, and employment status were statistically significant to performance levels. However, no relationship was found between workload and performance.