Exploring utilization of telehealth post-COVID 19 pandemic among selected clinics in Iloilo: A case study

Abstract

The purpose of this case study was to gather tangible, contextual, and in-depth knowledge regarding the implementation of telehealth in their respective areas post-COVID 19 pandemic. The primary purpose of this qualitative study was to explore telehealth utilization among health personnel in selected clinics in Iloilo City. Three physicians were recruited for the study through purposive sampling who were still utilizing telehealth post-COVID 19 Pandemic. A semi-structured interview was utilized to collect the data. This type of data collection method was a mixture of structured and unstructured interviews. It had a predetermined set of questions, but the interviewer was allowed to ask follow-up questions. The method of analysis used is Stake’s Method of analysis. The findings of the study identified three major correspondences: “Telehealth Processes, Workflow, and Components,” “Impact, Challenges, and Concerns of Telehealth,” and “Telehealth Utilization and Adaptation.” Research on post-COVID-19 telehealth usage in Iloilo clinics highlights its transformative role in enhancing healthcare access and convenience via technology. Various methods, including telemedicine and teleconsultation, are extensively utilized, focusing on patient engagement, consent, and ongoing enhancement. Despite the pandemic-driven surge in telehealth, challenges like privacy concerns, lack of physical exams, and internet issues persist. Physicians emphasize addressing these issues and improving technological literacy and advertising to optimize telehealth's potential.