Knowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloilo
![Thumbnail](/bitstream/handle/20.500.12852/1367/SGS_MBA_FuegoADC_2020_Ab.pdf.jpg?sequence=4&isAllowed=y)
Page views
479Date
2020Author
Thesis Adviser
Defense Panel Chair
Share
Metadata
Show full item record
Abstract
This research was conducted to determine the level of knowledge, the quality of experience, the extent of expectations and the level of satisfaction of operations staff on audit services of a Microfinance NGO in Iloilo. A subject organization was chosen for this study to prove that level of knowledge, perceived quality of experience, and extent of expectations are items for consideration in measuring the level of satisfaction on audit services.
In the rationale, this study sought to confirm claims of lack of knowledge and unmet expectations of operations staff results to the dissatisfaction rating received by the internal audit department of the subject organization. In some studies, information satisfaction or knowledge about a product or service is an item contributing to disconfirmation or eventual dissatisfaction of a customer and is usually correlated to expectation formation as another satisfaction item in what all call Expectation Disconfirmation (EDT) model.
Through a survey and analysis of data gathered, this study revealed that knowledge has nothing to do with ones’ level of satisfaction as it did not show any significant relationship. On the other hand, experience and expectation have proven to be the major satisfaction items for consideration with significant relationship to ones’ level of satisfaction as what several studies have also shown.
Description
Abstract only
Associated Content
Full paper published in Multidisciplinary Research JournalSuggested Citation
Fuego, A.D. C. (2020). Knowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloilo (Unpublished Master's special paper). Central Philippine University, Jaro, Iloilo City.
Type
Special paperSubject(s)
Keywords
Department
College of Business and AccountancyDegree
Master of Business AdministrationShelf Location
GSL Theses 650.072 F952
Physical Description
viii, 100 leaves
Collections
- Special Papers [4]
Related items
Showing items related by title, author, creator and subject.
-
Knowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloilo
Fuego, Allen Dave C.; Libo-on, Rowena M. (Central Philippine University, 2022)This research was conducted to determine the level of knowledge, the quality of experience, the extent of expectations and the level of satisfaction of operations staff on audit services of a Microfinance NGO in Iloilo. ... -
Knowledge, attitude and adherence to property accountability of librarians in state universities and colleges in Panay Island
Roldan, Bliss G. (2015)The study was conducted to determine the level of knowledge, attitude and adherence to property accountability of librarians in State Universities and Colleges (SUCs) in Panay Island. Only SUCs recognized by CHED were ... -
A study of the acceptance of the new government accounting system among auditors of the Province of Iloilo
Flores, Maria Elena M. (2002)This is a study of the acceptance among auditors of the Province of Iloilo of the new government accounting system (NGAS). The study attempted to analyze the extent of acceptance of the new government accounting system ...