Paper-based health record management system: Perceived efficiency and satisfaction among student nurses in a private university in Iloilo City, Philippines

Abstract

This study aimed to determine the perceived efficiency and level of satisfaction with the paper-based health record management system among student nurses at a private university in Iloilo City, Philippines. It also examined the relationship between these two variables. A descriptive-correlational research design was employed, with 260 student nurses selected through stratified random sampling from a total population of 736. Data were collected using a structured questionnaire and analyzed using Spearman’s rho correlation at a 0.05 significance level. Findings revealed a significant positive relationship between perceived efficiency and level of satisfaction (Spearman’s rho: 0.776 for retrieval, 0.780 for collation, and 0.883 for submission, p < 0.05). While the system was perceived as time-efficient, notable inefficiencies were identified in cost, convenience, and collation, which negatively impacted the level of satisfaction among student nurses. The results highlighted the need for improvements in the current paper-based health record management system to enhance both efficiency and satisfaction, particularly in terms of cost, accessibility, and organization.