Student satisfaction and utilization of teleconsultation in a Private University in Iloilo City

Abstract

With the increasing prevalence of teleconsultation in higher education, understanding students’ perception and usage patterns is important for improving service delivery. The objectives of this study are to determine the level of satisfaction and utilization of teleconsultation and to determine the relationship between satisfaction and utilization of teleconsultation in a private university in Iloilo City, Philippines. The study used stratified random sampling, and it examined factors that contribute to student’s satisfaction with teleconsultation services such as functionality, comprehensibility, promptness, attentiveness, competency, and amiability of healthcare professionals. The study also explored the extent to which students utilize teleconsultation services such as usefulness, ease of use and learnability, interface quality, interaction quality, reliability, satisfaction and future use. Selected respondents were given questionnaires to gather quantitative data on their satisfaction and the extent to which they utilize teleconsultation services. The findings revealed a strong level of satisfaction among students in a private university in Iloilo City on their willingness to utilize telehealth services again in the future. The p-value of 0.000 indicates a strong level of significance, suggesting that the relationship is unlikely to be due to chance.. The Spearman’s who coefficient of 0.754 indicates a strong positive correlation between satisfaction and utilization, implying that as satisfaction with teleconsultation increases, so does the utilization of this service among students in the university. In conclusion, this study emphasizes the importance of teleconsultation as a valuable resource in the academic setting and highlights the need for continuous evaluation and enhancement to ensure optimal student satisfaction.