Perceptions of LGBT towards healthcare services in Iloilo City: A case study

Abstract

The purpose of this study was to explore and understand how LGBT individuals perceive and understand the healthcare system which can help healthcare professionals to provide LGBT community with safe, inclusive, individualized, and comprehensive care in Iloilo City. This study aimed to determine the different perceptions of LGBT in regard to the quality of healthcare received in Iloilo City; determine how the LGBT dealt with the various healthcare services they received in Iloilo City hospitals; and explore the experiences and importance of healthcare services for the LGBT community. This study employed a qualitative approach, and the participants of the study were composed of LGBT community with five representatives from each of the classified representations, namely: Lesbian, Gay, Bisexual, and Transgender. Stake’s Notion of Triangulation was observed for data validation. An in-depth semi-structured interview was used to collect data. There were five major themes that emerged: 1. Non-Discrimination; 2. Inclusivity; 3. Disclosure of Gender Identity; 4. Health Education Programs and Healthcare Access; and, 5. Discrimination and inequality. The Findings reveals, the experiences of the LGBT individuals in Iloilo City have a mix of positive and negative encounters when accessing healthcare services. While the experiences of LGBT in Iloilo City offer encouraging examples of respectful and accommodating healthcare encounters, it is essential to recognize that they may not fully represent the broader challenges faced by the LGBT community within healthcare settings. Their positive experiences underscore progress towards inclusivity but also highlight the ongoing need for systemic changes to ensure equitable access to quality healthcare for all LGBT individuals.