Browsing College of Arts and Sciences by Subject "BF 76.5 .A44 2022"

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Anxiety levels of customer service representatives (CSR) in business processing outsourcing (BPO) companies in Iloilo City amidst the COVID-19 Pandemic

Alegre, Pearl Chrystal M.; Banias, James Ian W.; Dungganon, Ma Elpha Rhea E.; Penticase, Chabelita P.; Sumagaysay, Anjelly D. (Central Philippine University, 2022-06)

This study examined the impact of Covid-19 on customer service representatives in Iloilo City. The research employed a one-shot survey design, using a quantitative approach and descriptive comparative research to measure ...