Willingness, resemblance and readiness of CPU to ISO 9001:2000 management system

Abstract

The purpose of this study was to gather a data on the level of readiness of CPU to International Organization for Standardization Quality Management Systems Criteria Number 9001 series of 2000 or otherwise referred to as ISO 9001:2000. Specifically, the study determined the percentage of resemblance and level of readiness of CPU management systems for ISO 9001:2000 as perceived by unit heads when classified as a whole and according to units and the extent of willingness of CPU Faculty and Staff to submit to ISO 9001:2000 certification.

This study used the descriptive method of research and used two kinds of population namely: the population of all units and the population of all full-time personnel of CPU. The study made use of 2 researchers-developed questionnaires; one of which reflected all the requirements stated in the Philippine National Standards but with some revisions to suit an educational system like CPU.

The gathered data were subjected to descriptive statistics only. Specifically, the statistical tool used was the mean and percentage distribution.

Findings: The pertinent results of the study were: There was a high resemblance between CPU Management and Clause 6 or Resource Management and Clause 5 or Management Responsibility of the ISO 9001:2000 while there was a weak resemblance between the former and with Clause 8 or Measurement, Analysis and Improvement, Clause 7 or Product Realization and Clause 4 or Quality Management System of the ISO 9001:2000.

Specifically, there were twelve academic units and ten non-academic units that had resemblance with Clause 6 or Resource Management. For the academic units, these were the units of: Agricultural Engineering, LMCH, Social Sciences, College of Commerce, Accountancy Department, College of Computer Studies, Health and PE, Civil Engineering, College of Nursing, Religion and Ethics, College of Education and Elementary. For the non-academic units, these were as follows: President’s Office, VPAA, Internal Audit, Scholarship Office, Chaplain’s Office, Guidance Services Center, Cultural Affairs Office, Residence Halls, Schedule Coordinator and University Outreach Center.

There were ten academic units and five non-academic units that had resemblance with Clause 5 or Management Responsibility of ISO 9001:2000. The academic units were: Agricultural Engineering, LMCH, Math and Physics, Social Sciences, College of Commerce, Accountancy Department, College of Computer Studies, Health and PE, ix Civil Engineering and Elementary while the non-academic units were: the President’s Office, VPFE, VPAA, Internal Audit and Scholarship Office.

There were four academic units namely: Social Sciences, College of Commerce, Health and PE and College of Nursing and three non-academic units namely: Chaplain’s Office, Cultural Affairs Office and Residence Halls that had resemblance to Clause 7 (Product Realization) of ISO 9000:2001 Management System. Two academic units namely: Accountancy Department and Health and PE and three non-academic units namely: President’s Office, Chaplain’s Office and Residence Halls have resemblance ISO Management System especially in terms of Measurement, Analysis and Improvement (Clause 8).

The academic units of the College of Commerce, Accountancy Department and College of Medicine and of the following non-academic units namely: the President’s Office, Internal Audit, Residence Halls and Chaplain’s Office have resemblance to Clause 4 (Quality Management System) of ISO 9001:2000.

Among the resembled requirement, the CPU management system as a whole has a fairly adequate level of evidence of readiness to ISO 9001:2000 in terms of the following: Quality Management System, Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis and Improvement.

Specifically, the Accountancy Department was the only academic unit while the non-academic units namely: the President’s Office, Internal Audit, Residence Halls and Chaplain’s Office have acceptable level of readiness to Clause 4. Quality Management System of ISO 9001:2000.

The academic units of the Agricultural Engineering, LMCH, Math and Physics, Social Sciences, College of Commerce, Accountancy Department, College of Computer Studies, Health and PE, Civil Engineering and Elementary and the non-academic units such as the President’s Office, VPFE, VPAA, Internal Audit and Scholarship Office have an acceptable level of readiness to Clause 5 ( Management Responsibility) of ISO 9001:2000.

The academic units such as: Agricultural Engineering, LMCH, Social Sciences, College of Commerce, Accountancy Department, College of Computer Studies, Health and PE, Civil Engineering, College of Nursing, Religion and Ethics, College of Education and Elementary and the following non-academic units namely: President’s Office, VPAA, Internal Audit, Scholarship Office, Chaplain’s Office, Guidance Services Center, Cultural Affairs Office, Residence Halls, Schedule Coordinator and University Outreach Center have an acceptable level of readiness to Clause 6 (Resource Management) of ISO 9001:2000.

The academic units of the Social Sciences, College of Commerce, Health and PE, and College of Nursing and of the non-academic unit of the Chaplain’s Office have an acceptable level of readiness to Clause 7 (Product Realization) of ISO 9001:2000.

The academic units of the Accountancy Department and Health and PE and the three non-academic units of the President’s Office, Chaplain’s Office and Residence Halls have an acceptable level of readiness to Clause 8 (Measurement, Analysis and Improvement) of ISO 9001:2000.

Conclusions On the basis of the findings of this study, it is reasonable to conclude that: There was a high resemblance between CPU Management and Clause 6 or Resource Management and Clause 5 or Management Responsibility of the ISO 9001.2000 while there was a weak resemblance between the former and with Clause 8 or Measurement, Analysis and Improvement, Clause 7 or Product Realization and Clause 4 or Quality Management System of the ISO 9001:2000. The CPU management system as a whole has a fairly adequate level of evidence of readiness to ISO 9001:2000 in terms of the following: Quality Management System, Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis and Improvement. Majority of the full time faculty and staff showed their willingness for CPU to submit for ISO 9001:2000 certification.