Model analysis of the human resource crisis management among DOT-accredited hotels in Western Visayas, Philippines

Abstract

The study aimed to analyze and synthesize the human resource crisis management model adopted by DOT-accredited hotels in Western Visayas, Philippines. A predictive nonexperimental research design was used utilizing a researcher-made survey questionnaire to 67 managers representing the 67 DOT-accredited hotels in Western Visayas. Generally, the hotels have very good crisis management practices in pre-crises, during crises, and post-crisis, and the hotels’ human resource crisis management performance was rated very good, by the managers. No significant differences in the managers’ level of knowledge, skills, and attitude towards human resource crisis management when grouped by profile indicators while a significant difference in the hotels’ human resource crisis management in pre-crises when grouped by type of guests, specifically commercial and MICE guests. A strong positive correlation between the managers’ level of knowledge, skills, attitude, and the hotels’ human resource crisis management performance exists which indicates that when the knowledge, or skills are increased or when there is a more positive attitude, the hotel’s human resource crises management performance is expected to increase. The hotels’ pre-crisis practices were found to be the strongest significant predictor of the hotels’ human resource crisis management performance.