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College students’ expectations and experiences of business office services at higher education institution in Iloilo City: A customer satisfaction analysis
(2023-01)
The study determined the expectations, experiences, and satisfaction dissatisfaction with the business office services of college students in Higher Education Institution. Descriptive- correlation method was used and there ...
Customer perceived value, satisfaction of service quality, and loyalty to private dental clinics in Beijing, China
(2022-12)
This descriptive and correlational research aimed to determine the customers’ perceived value, satisfaction of service quality, and loyalty to the private dental clinics in Beijing China. The respondents of the study were ...
Tourists’ satisfaction and behavioral intention in eco-tourism sites of Sapa (Lao Cai Province)
(Alicon Publications, 2022-02)
The main objective of the research was to determine the tourists’ satisfaction and their behavioral intention to travel to eco-tourism destinations of Sapa for the Year 2020. The study’s methodology used questionnaire which ...
Perceived use of digital marketing and customer engagement among micro-restaurants in Jaro Iloilo City
(Central Philippine University, 2023-12)
This study, which aimed to determine the perceived use of digital marketing among micro-restaurants which includes the specified data in terms of sex, marital status and employment status. The respondents in the study were ...
Student satisfaction of the service quality in a private higher education institution
(Central Philippine University, 2024-06)
Service quality plays a vital role in the success of higher education sector. Given the growing importance of student perceptions of higher education establishments and services, in order to meet the expectations and needs ...
The influence of service experience on customer satisfaction in the pet service industry in Guangdong, China
(Central Philippine University, 2024-12)
This survey-correlational study explored the influence of service experience on customer satisfaction in the pet service industry in Guangdong, China, in 2024. Data were gathered from 500 conveniently selected pet owners, ...
Marketing mix strategies influencing repeat purchase intention among customers on online selling
(Central Philippine University, 2022-06)
Marketing strategy is a construct that is central to the practice of marketing and is at the conceptual heart of the field of strategic marketing. This study focused on the influence of marketing mix strategies on repeat ...
Influence of online reviews on purchase decision among customers of an online shopping platform
(Central Philippine University, 2025-01)
This study sought to determine the influence of online reviews on purchase decisions among customers of an online shopping platform. Employing a descriptive-correlational design, data were gathered from 100 respondents in ...
Factors perceived to influence utilization of RORO bus transport service and evaluation of service satisfaction among passengers in Antique
(2007)
The establishment of RORO Terminal System or Strong Republic Nautical Highway in 2003 elicited a lot of criticisms. Though results to lowering of inter-island transportation cost, several maritime experts expressed that ...
Customer satisfaction as a determinant of customer retention among selected fitness clubs in Iloilo City
(2014)
Fitness has been one of the largest and fastest-growing industries in the world in the past decade. The Philippines is no stranger to the rapid growth and progress of fitness and a lot of organizations, both big and small, ...