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dc.contributor.adviserLibo-on, Rowena M.
dc.contributor.authorFuego, Allen Dave C.
dc.coverage.spatialIloiloen_US
dc.date.accessioned2021-09-07T01:10:39Z
dc.date.available2021-09-07T01:10:39Z
dc.date.issued2020
dc.identifier.citationFuego, A.D. C. (2020). Knowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloilo (Unpublished Master's special paper). Central Philippine University, Jaro, Iloilo City.en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12852/1367
dc.descriptionAbstract onlyen_US
dc.description.abstractThis research was conducted to determine the level of knowledge, the quality of experience, the extent of expectations and the level of satisfaction of operations staff on audit services of a Microfinance NGO in Iloilo. A subject organization was chosen for this study to prove that level of knowledge, perceived quality of experience, and extent of expectations are items for consideration in measuring the level of satisfaction on audit services. In the rationale, this study sought to confirm claims of lack of knowledge and unmet expectations of operations staff results to the dissatisfaction rating received by the internal audit department of the subject organization. In some studies, information satisfaction or knowledge about a product or service is an item contributing to disconfirmation or eventual dissatisfaction of a customer and is usually correlated to expectation formation as another satisfaction item in what all call Expectation Disconfirmation (EDT) model. Through a survey and analysis of data gathered, this study revealed that knowledge has nothing to do with ones’ level of satisfaction as it did not show any significant relationship. On the other hand, experience and expectation have proven to be the major satisfaction items for consideration with significant relationship to ones’ level of satisfaction as what several studies have also shown.en_US
dc.format.extentviii, 100 leavesen_US
dc.language.isoenen_US
dc.subject.ddcGSL Theses 650.072 F952en_US
dc.subject.lcshMicrofinanceen_US
dc.subject.lcshNon-governmental organizationsen_US
dc.subject.lcshAuditingen_US
dc.subject.lcshEmployeesen_US
dc.subject.lcshAuditing, Internalen_US
dc.subject.lcshAuditing--Evaluationen_US
dc.subject.lcshAuditing, Internal--Evaluationen_US
dc.subject.lcshMicrofinance--Auditingen_US
dc.subject.lcshJob satisfactionen_US
dc.subject.lcshPhilippines--Iloiloen_US
dc.subject.lcshNon-governmental organizations--Auditingen_US
dc.titleKnowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloiloen_US
dc.typeSpecial paperen_US
dc.description.bibliographicalreferencesIncludes bibliographical referencesen_US
dc.contributor.chairDenuevo, Althea U.
dc.contributor.committeememberDusaran, Reynaldo N.
dc.contributor.committeememberGolilao, Christine B.
dc.contributor.committeememberMonsole, Gilda C.
dc.contributor.departmentCollege of Business and Accountancyen_US
dc.description.degreeMaster of Business Administrationen_US
local.relation.associatedcontenthttps://repository.cpu.edu.ph/handle/20.500.12852/1985 Full paper published in Multidisciplinary Research Journalen


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