Master's Theses
https://hdl.handle.net/20.500.12852/7
2024-03-28T18:50:22ZCustomer perceived value, satisfaction of service quality, and loyalty to private dental clinics in Beijing, China
https://hdl.handle.net/20.500.12852/2674
Customer perceived value, satisfaction of service quality, and loyalty to private dental clinics in Beijing, China
Wang, Jia
This descriptive and correlational research aimed to determine the customers’ perceived value, satisfaction of service quality, and loyalty to the private dental clinics in Beijing China. The respondents of the study were the 120 customers using a convenience sampling method. The data used in this study were obtained through the use of researcher-made instruments. The frequency, percentage, means and standard deviations were utilized as descriptive statistical tools while Mann-Whitney U-test, Kruskal Wallis H-test, and Spearman rho for inferential statistical tool. The results revealed that generally, the customer perceived value was high, the customer satisfaction to service quality was very highly satisfied in terms of responsiveness, and reliability while “highly satisfied” in terms of assurance, empathy, and tangibles, and the customer loyalty was very loyal when respondents are taken as a whole and classified according to sex, civil status, age, educational attainment, occupation, family income, number of visitations. There was a significant difference in the customer perceived value when respondents are classified according to age. There was a significant difference in the satisfaction of service quality in terms of responsiveness when respondents are classified according to age, and number of visitations. Furthermore, significant relationships existed between customer perceived value and satisfaction to service, between customer loyalty and satisfaction to service quality.
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2022-12-01T00:00:00ZWork attitude, organizational commitment, and job satisfaction among librarians in private colleges and universities in Iloilo City
https://hdl.handle.net/20.500.12852/2652
Work attitude, organizational commitment, and job satisfaction among librarians in private colleges and universities in Iloilo City
Tabares, Gina P.
This descriptive- correlational research aimed at investigating the relationships of work attitude, organizational commitment and job satisfaction among the librarians in private Colleges and Universities in Iloilo City. The respondents in this study were librarians employed in 13 Colleges and Universities. Data were gathered with the use of questionnaires on work attitude, organizational commitment and job satisfaction. The dependent variables were work attitude, organizational commitment and job satisfaction and the independent variables were the personal profiles such as age, sex, civil status, position, educational attainment and tenure. Descriptive statistical tools employed were means and standard deviations; while the inferential statistics were the t- test for independent samples, One- way ANOVA and the Pearson’s r. All inferential statistics were set at .05 alpha. The study revealed that regardless of the factors or the personal profiles generally the librarians employed in Private Colleges and Universities were highly favorable with their work attitude, highly committed and highly satisfied with their job and to the institution wherein they were employed. Work attitude was significantly and positively correlated with organizational commitment and job satisfaction, also with organizational commitment towards job satisfaction and work attitude, likewise with job satisfaction which also shows significantly and positively correlated.
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2022-12-01T00:00:00ZPerceived readiness for accreditation to PRIME-HRM Level 1 of Professional Regulation Commission Region VI: A mixed method
https://hdl.handle.net/20.500.12852/2525
Perceived readiness for accreditation to PRIME-HRM Level 1 of Professional Regulation Commission Region VI: A mixed method
Mamon, Loel L.
This study, which aimed to describe the perceived readiness of the Professional Regulation Commission (PRC) in Region VI for accreditation to PRIME-HRM Level 1, utilized the mixed-method, explanatory sequential design. The researcher used both quantitative and qualitative data to provide the best understanding of the research problem. The study's population of interest was ail permanent employees of PRC Region VI; hence, a total of 35 respondents were included in the conduct of the quantitative phase, and 12 participants were purposefully chosen as participants in the qualitative phase. To probe deeper into the quantitative findings, a Key informant interview (Kll) was conducted. The statistical tool used in the analysis of the data gathered was mean for the quantitative phase, and for the qualitative phase, thematic analysis was utilized in recognizing patterns and themes in the qualitative data. In the quantitative phase, the results revealed that PRC Region VI is partially ready for PRIME HRM Level I accreditation. Among the four PRIME HRM categories, two received the result "fully ready," namely recruitment, selection, and placement and performance management; HRD learning and development received the result "partially ready," and rewards and recognition received the result "not ready." As to the qualitative phase: For category 1: Recruitment, Selection, and Placement, PRC Region VI was proved to have an established procedure in the hiring and recruitment process. For category 2: Performance Management, there are areas that need improvement, though they have been proven to be fully ready. In category 3: HRD Learning and Development (L&D), a lack of human resource development personnel and poor management support are the factors explaining why PRC Region VI appeared to be partially ready. Lastly, for category 4: Rewards and Recognition, due to the fact this is still under the function of the Central Office, the result was undeniably partially ready.
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2023-01-01T00:00:00ZLibrary security management among state universities and colleges in Panay: Basis for a library security management plan
https://hdl.handle.net/20.500.12852/2521
Library security management among state universities and colleges in Panay: Basis for a library security management plan
Tabale, Liezel A.
Every library must have a well-planned security management to secure and protect all library resources as well as the people. Thus, this study was conducted in order to determine the library security management among State Universities and Colleges in Panay. A researcher made questionnaire was used to gather the needed data. The descriptive research design was used with a one-shot survey to collect the pertinent data. Respondents were licensed head librarians of thirty-seven (37) campuses of State Universities and Colleges in Panay. Statistical tools used were frequency count, percentage, and mean. The data revealed that majority of SUCs’ libraries were managed by one licensed librarian. Furthermore, budget allocation for books and subscriptions had the highest allotted amount. Challenges/threats to print resources were categorized as loss, damage, vandalism and delinquent borrowers. Results also showed that textbooks had the most cases of loss, vandalism, and delinquent borrowers. On the contrary, there are no serious threats to non-print resources. Moreover, there is no major threat to the safety of the library's physical resources. Physical resources among SUC Libraries in Panay have been harmed as a result of fire, water, and insect damage. Lastly, the most common security systems available among SUC’s in Panay were CCTV cameras. Most of them have barcodes and air condition units as equipment. Also, there are available manual security procedures at SUCs' libraries in Panay. All ten manual security procedures are completely available at SUCs' libraries in Panay. Keywords: Security Management Plan, Vandalism, Loss, Delinquent borrowers, Damage, Print Resources, Non-Print Resources, Physical Resources, Budget Allocations.
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2022-07-01T00:00:00Z