College of Business and Accountancy
https://hdl.handle.net/20.500.12852/25
2024-03-28T17:25:27ZCustomer perceived value, satisfaction of service quality, and loyalty to private dental clinics in Beijing, China
https://hdl.handle.net/20.500.12852/2674
Customer perceived value, satisfaction of service quality, and loyalty to private dental clinics in Beijing, China
Wang, Jia
This descriptive and correlational research aimed to determine the customers’ perceived value, satisfaction of service quality, and loyalty to the private dental clinics in Beijing China. The respondents of the study were the 120 customers using a convenience sampling method. The data used in this study were obtained through the use of researcher-made instruments. The frequency, percentage, means and standard deviations were utilized as descriptive statistical tools while Mann-Whitney U-test, Kruskal Wallis H-test, and Spearman rho for inferential statistical tool. The results revealed that generally, the customer perceived value was high, the customer satisfaction to service quality was very highly satisfied in terms of responsiveness, and reliability while “highly satisfied” in terms of assurance, empathy, and tangibles, and the customer loyalty was very loyal when respondents are taken as a whole and classified according to sex, civil status, age, educational attainment, occupation, family income, number of visitations. There was a significant difference in the customer perceived value when respondents are classified according to age. There was a significant difference in the satisfaction of service quality in terms of responsiveness when respondents are classified according to age, and number of visitations. Furthermore, significant relationships existed between customer perceived value and satisfaction to service, between customer loyalty and satisfaction to service quality.
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2022-12-01T00:00:00ZAssessment of the performance of a faculty and employees’ multi-purpose cooperative
https://hdl.handle.net/20.500.12852/2524
Assessment of the performance of a faculty and employees’ multi-purpose cooperative
Bedia, Mila del Castillo
This study was conducted to assess the performance of the Faculty and Employees Multi-purpose Cooperative. Descriptive study with documental review and analysis was conducted and one-shot survey was applied to all cooperative members as of 2018 using total enumeration sampling. A self-administered questionnaire served as the tool to determine the profile of respondents, services provided by the cooperative and frequency rate of availment by members, overall utilization of loan proceeds by the members and benefits provided by the cooperative to its members. On the other hand, financial statements of the cooperative for the period 2014 to 2018 were used to analyze its financial performance. Results of the survey showed that majority of the respondents were 61 years old and above, male, married, permanent employees and regular members of the cooperative. Out of the listed loan services of the cooperative, livelihood and emergency loans were frequently availed by members. Frequency of loan availment is usually high except during those years where other government-owned and controlled agencies penetrated the interest of the cooperative members. Proceeds from loans were utilized by most members for a different purpose based on the nature of the loan. This condition signifies high demand for the cooperative lending services. High demand for lending services has a significant role in improving the profitability of the cooperative, hence the way for a cooperative to stay solvent. Profitability and solvency, however, were not the only bases for an excellent cooperative performance as set by the Cooperative Development Authority. It was determined through stability and liquidity ratios that the cooperative has considerably poor asset utilization and credit collection, which hinders profitability maximization. Overall, a continuous learning program through seminars and trainings pertaining to basic financial cooperative literacy could be of great help to educate all cooperative stakeholders in order to work together in protecting the X cooperative interests. This in turn will enable the cooperative to serve its members better and improve its operation in helping the members through a diversified service, other than lending.
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2022-07-01T00:00:00ZCollege students’ expectations and experiences of business office services at higher education institution in Iloilo City: A customer satisfaction analysis
https://hdl.handle.net/20.500.12852/2453
College students’ expectations and experiences of business office services at higher education institution in Iloilo City: A customer satisfaction analysis
Cenal, Ronaliza M.
The study determined the expectations, experiences, and satisfaction dissatisfaction with the business office services of college students in Higher Education Institution. Descriptive- correlation method was used and there were 376 students from various colleges participated in the online survey. The majority of the respondents place a high value on reliability, responsiveness, assurance, and empathy in the payment of tuition and fees and the encashment of refunds, whereas they place a high value on tangibility in the assessment, scholarship verification, and promissory notes. The respondents have “good" to “very good” experiences with the services related to assessment, scholarship verification, and promissory notes, as well as good experiences with the payment of tuition, fees, or encashment, refund requests, and signing clearance documents. They were satisfied with the services of the Requisition of Refunds/Signing of Clearance in the five dimensions of service quality, but not with the services of the Assessment/Scholarship Verification/Promissory Notes in terms of the tangibility, reliability, and responsiveness dimensions. They expressed satisfaction with the service quality of the request for refunds or clearance in all five dimensions, as well as with the promptness of tuition/fee payments or encashment, assurance of assessment/scholarship verification, and empathy of assessment/scholarship verification. They have mixed feelings about the Payment of Tuition/Fees or Encashment Section's tangibility, reliability, assurance, and empathy but are happy with its responsiveness. Their degree of experience and expectation did not significantly differ by profile.
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2023-01-01T00:00:00ZThe influence of financial literacy on online purchasing decisions among the Business Administration students amidst COVID-19 pandemic
https://hdl.handle.net/20.500.12852/2430
The influence of financial literacy on online purchasing decisions among the Business Administration students amidst COVID-19 pandemic
Andana, Joanna C.; Arnaiz, Manilyn D.; Cartagena, Jia Kriselda S.; Jarbadan, Jobelle Anne P.; Posing, Daphniee V.; Ramos, Krystal Mae L.
This study determined the influence of financial literacy on online purchasing decisions among the business administration students amidst COVID-19 pandemic. The study further examined if there were significant differences and relationships between financial literacy in terms of budgeting, saving, and debt, and online purchasing decisions in terms of purchasing expense, quantity, and frequency. Cross tabulation, frequency count and percentage distribution, mean, t-Test, ANOVA, standard deviation, and Pearson correlation coefficient were used to analyze the data collected from 250 respondents who were subjected to a survey-form questionnaire. The findings showed that the respondents, when grouped according to their profiles, were financially literate and had an understanding of budgeting, saving, and debt. In terms of their online purchasing decisions, it differs depending on their profiles, as most of their purchase expense range from 500 and below, their purchase quantity of 5 items and below, and their purchase frequency of once a month. Financial literacy had no bearing on the respondent’s profile; the only significant difference was in the debt aspect based on sex profile. Additional findings showed that the respondent's profile did not influence their online purchasing decisions in terms of expense, quantity, and frequency. Lastly, there was no relationship between financial literacy and online purchasing decisions since the respondent's being highly literate or least literate did not affect his/her online purchasing decisions amidst the COVID-19 pandemic.
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2022-06-01T00:00:00Z