Special Papershttps://hdl.handle.net/20.500.12852/7122024-03-19T09:36:47Z2024-03-19T09:36:47ZA strategic/business plan for Central Philippine University-Employees Mutual Health Assistance Plan (CPU-EMHAP)Pescos, Roldan P.https://hdl.handle.net/20.500.12852/14762021-10-04T07:00:12Z2000-01-01T00:00:00ZA strategic/business plan for Central Philippine University-Employees Mutual Health Assistance Plan (CPU-EMHAP)
Pescos, Roldan P.
Central Philippine University-Employees Mutual Health Assistance Plan (CPU-EMHAP) is a health maintenance organization established by Central Philippine University-Faculty Association (CPU-FA). It is a special project to deliver health care service facilities exclusively for the CPU employees and their families. It started its operation on July 21, 1993 with 197 enrollees.
CPU-EMHAP was created in response to the high cost of health care insurance and unsatisfactory services by previous health care companies. It was designed to meet the following objectives: low cost contribution, prompt delivery of service facilities, improve health care benefits, and additional earnings for CPU-FA.
During the first two years of its operation, CPU-EMHAP earned net incomes of 41.95% and 63.18% respectively of its gross revenues. However, the net incomes went down tremendously on its third year and fourth year with 4.14% and 5.26% respectively of its gross revenues. The situation worsened during its fifth year of operation when it suffered a net loss of 21.23%. This predicament was primarily caused by poor accounting system, meager compensation of personnel and laxity in policy implementation. Further, it was realized that the outbreak of dengue epidemic, inflation and the fact that CPU- EMHAP has no legal personality as an organization have aggravated the situation.
The mere preparation of this seminar paper has already proven its usefulness to CPU-EMHAP. When the study started last fiscal year 1998-99, some problems were identified and immediate remedies were applied. As a result, CPU-EMHAP has regained its financial strength by earning a net income of 23.70% on its gross revenue on that same fiscal year.
At present, CPU-EMHAP is the leading group health care provider in CPU and is expected to expand its market through the aid of this study which is designed to improve its operation by strengthening its financial condition and its strategies in services, leadership and performance, as well as, to consider the possibility of transforming it into a service cooperative in order to have a legal personality and enjoy other benefits.
This study entails specific strategy where the organization’s objective in improving service facilities and performance will be attained for the satisfaction of its members. It implies and makes use of its available resources to explore its differential market advantages over its competitors and to ensure a privileged and assured customer acceptance in serving its domain.
The study has outlined its strategic thrust, thoroughly planned its implementation for the attainment of its specific targets which will ultimately extract an improved financial performance and services.
This study also provides a five-year Action Plan for implementation on the basis of the compiled survey outputs and the objectives of CPU-EMHAP to meet the member satisfaction and the attainment of its targets.
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2000-01-01T00:00:00ZKnowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in IloiloFuego, Allen Dave C.https://hdl.handle.net/20.500.12852/13672022-03-16T01:10:43Z2020-01-01T00:00:00ZKnowledge, experience, expectation and satisfaction of operations staff on audit services of a microfinance NGO in Iloilo
Fuego, Allen Dave C.
This research was conducted to determine the level of knowledge, the quality of experience, the extent of expectations and the level of satisfaction of operations staff on audit services of a Microfinance NGO in Iloilo. A subject organization was chosen for this study to prove that level of knowledge, perceived quality of experience, and extent of expectations are items for consideration in measuring the level of satisfaction on audit services.
In the rationale, this study sought to confirm claims of lack of knowledge and unmet expectations of operations staff results to the dissatisfaction rating received by the internal audit department of the subject organization. In some studies, information satisfaction or knowledge about a product or service is an item contributing to disconfirmation or eventual dissatisfaction of a customer and is usually correlated to expectation formation as another satisfaction item in what all call Expectation Disconfirmation (EDT) model.
Through a survey and analysis of data gathered, this study revealed that knowledge has nothing to do with ones’ level of satisfaction as it did not show any significant relationship. On the other hand, experience and expectation have proven to be the major satisfaction items for consideration with significant relationship to ones’ level of satisfaction as what several studies have also shown.
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2020-01-01T00:00:00ZDifficulties in the use of case analysis among Business and Accountancy faculty membersMucho, Lenny Rosehttps://hdl.handle.net/20.500.12852/13382021-08-31T07:00:12Z2010-01-01T00:00:00ZDifficulties in the use of case analysis among Business and Accountancy faculty members
Mucho, Lenny Rose
The study was focused on determining the difficulties met by Business and Accountancy faculty members in the use of case analysis as a teaching technique.
Thirteen faculty members from Central Philippine University, College of Business and Accountancy, were purposively selected as the participants of the study. They have been using case analysis technique in their classes for at least 3 years. A researcher-made questionnaire was used to gather data on the problems in the use of case analysis among the college instructors. For statistical analysis of the data, the tools used were mean, standard deviation and ranks. Results showed that the participants found the student-related factors, instructional materials and classroom management "difficult" to handle or deal with when using case analysis; whereas, the teacher - related factors were described as only "somewhat difficult".
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2010-01-01T00:00:00ZFactors associated with job satisfaction and job performance of the rank and file employees at Central Philippine UniversityArmadillo, Fely D.https://hdl.handle.net/20.500.12852/3002021-04-05T03:11:32Z2002-01-01T00:00:00ZFactors associated with job satisfaction and job performance of the rank and file employees at Central Philippine University
Armadillo, Fely D.
This study was conducted to find out whether the rank and file employees’ personal and work related factors are associated with their job satisfaction and job performance. The sample consisted of the 109 rank and file employees of Central Philippine University whose job performance were being evaluated in November 2002. The instrument used was rating scale questionnaire. The data were analyzed using the Statistical Package for the Social Sciences (SPSS) software. Descriptive statistics and central tendencies were generated to describe the rank and file employees’ personal and work-related characteristics as well as their level of job satisfaction. Cross tabulations of variables were prepared and tests for association like, gamma and chi-square tests were set at 0.05 level of significance using a 2-tailed test. The highest percentage of the overall job satisfaction level of the CPU Rank and File employees was that they were somewhat satisfied with their work at CPU. Moreover, their overall job performance revealed that they were "very good”. Findings revealed that only sex and civil status were significantly related to job performance of the rank and file employees at Central Philippine University.
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2002-01-01T00:00:00Z