https://hdl.handle.net/20.500.12852/25 2026-07-18T15:54:03Z 2026-07-18T15:54:03Z Santos, Marivic C. https://hdl.handle.net/20.500.12852/3879 2026-07-09T04:00:42Z 2025-12-01T00:00:00Z

The "Kapatid Mentor Me" program: An account of triumphs and tribulations among mentee graduates Santos, Marivic C. Micro, small, and medium enterprises (MSMEs) play an essential role in driving economic growth and employment in the Philippines. In response to the challenges faced by the MSMEs, the Department of Trade and Industry (DTI) implemented the Kapatid Mentor ME (KMME) Program to strengthen entrepreneurial capabilities through structured mentorship and coaching. This study explored the lived experiences of mentee graduates from Region VI (Western Visayas), focusing on the meanings they attributed to their triumphs and tribulations after completing the program. Guided by a constructionist epistemology and interpretivist perspective, a phenomenological approach was used to uncover how participants interpreted their entrepreneurial journeys. Data were gathered through semi-structured interviews with purposively selected mentee graduates representing diverse business sectors. Thematic analysis revealed that the program fostered entrepreneurial confidence, strategic decision making, market responsiveness, and business innovation. Participants emphasized the value of mentorship in enhancing self-efficacy, expanding networks, strengthening financial and operational practices, and adapting to digital platforms. However, findings also highlighted continuing challenges such as limited access to sustained government support, financial constraints, market competition, and managing workforce dynamics. These show that while KMME facilitated foundational growth and strategic mindset development, on-going post-program assistance is needed to support long-term enterprise sustainability. Abstract only

2025-12-01T00:00:00Z Bajador, Vera Denise V. https://hdl.handle.net/20.500.12852/3877 2026-07-08T11:00:35Z 2025-03-01T00:00:00Z

Perceived usability and client satisfaction of the electronic filing and payment system of a government revenue agency Bajador, Vera Denise V. This study aimed to determine the perceived usability and client satisfaction of the electronic filing and payment system of a government revenue agency. A survey correlational method of research was used. The data were collected using the researcher-made questionnaire from the 261 participants in Kalibo, Aklan for the Taxable Year 2022 who were selected randomly using the stratified random technique. The survey questionnaire included questions on participants’ profiles, perceived usability, and client satisfaction of the electronic filing and payment system (EFPS). The frequency count, percentage analysis, mean, and standard deviation were employed for descriptive data analysis. The one-way Analysis of Variance (one-way ANOVA) and Pearson’s r were used for inferential data analysis. All inferential statistics were set at .05 level of significance. The findings revealed that the trade, retail, maintenance, supply distribution, and real estate businesses, were the most dominant categories when participants were classified according to type of industry, The sole proprietorship was the majority form of business organization, and most participants had one to four years of experience in using the EFPS. Gunter (2019) emphasizes that challenges such as system downtimes, slow internet connectivity, and technical failures can significantly hinder user satisfaction. This is in contrast with the findings of the current study in which the participants perceived EFPS as “very high,” indicating as “very usable.” The client satisfaction was also rated as “very high,” indicating that the clients were “very satisfied” of the EFPS of a government agency. Albalushi (2021) asserts that new users frequently exhibit higher levels of satisfaction, attributed to their initial enthusiasm and engagement with the system. The study revealed no significant differences in perceived usability and client satisfaction based on industry type, form of business, and years of using EFPS, with a strong positive correlation between the two, underscoring the importance of usability in enhancing the overall client satisfaction across diverse business contexts. De Castro and Cordero (2020) note that factors like age and digital literacy influence users' familiarity and satisfaction. This research provides valuable insights for taxpayers, bookkeepers, tax practitioners, government offices, the academe, and future researchers on enhancing the perceived usability and client satisfaction of the electronic filing and payment system facility. Abstract only

2025-03-01T00:00:00Z Bernabe, Michael Angelo M. Daquil, Christian Jade B. Ramos, Shekeinah A. Sabio, Zyrah Jane M. Santoyo, Abe C. Jr. Sia, Erika Mae C. https://hdl.handle.net/20.500.12852/3850 2026-06-04T08:00:47Z 2022-06-01T00:00:00Z

Online food delivery service provider preferences of business administration students in a private higher institution Bernabe, Michael Angelo M.; Daquil, Christian Jade B.; Ramos, Shekeinah A.; Sabio, Zyrah Jane M.; Santoyo, Abe C. Jr.; Sia, Erika Mae C. This study sought to determine preference for Online Food Delivery Service Provider among Business Administration Students of a Private Higher Education Institution. The respondents were the business administration students of a Private Higher Education Insitution and the researchers hypothesized that there was no significant difference in the preference for online food delivery service provider in terms of service quality, convenience, time and delivery, and promotions and discounts when the respondents are grouped according to sex, year level, residence and monthly family income. The researchers used the descriptive research design and respondents were given questionnaires to monitor the preference for online food delivery service providers among business administration students in terms of service quality, convenience, time and delivery, and promotions and discounts. The data gathered was tallied and analyzed. The study revealed that preference on online food delivery service providers in terms of service quality, convenience, time and delivery, and promotions and discounts when taken as a whole, the findings show that business administration students have high preference for online food delivery service providers. They have moderate preference for online food delivery service providers in terms of service quality while they have a very high preference in terms of convenience. On the other hand, they have high preference for online food delivery service providers in terms of time and delivery, and promotions and discounts and so with the findings being said, the researchers recommended, to be mindful in ordering food online, they should consider factors in determining online food delivery services such as convenience, quality of service, availability of food, price, customer review, promotions and discounts and the behavioral aspect of the delivery driver. They might also consider searching further about the factors that could help them fulfill their satisfaction. Abstract only

2022-06-01T00:00:00Z Aguiles, Zyrel M. Bataclit, Jessica P. Constantino, Airelle Gae V. Galido, SJ Von A. Sorongon, Kirbie Keith S. https://hdl.handle.net/20.500.12852/3849 2026-06-03T11:00:26Z 2022-01-01T00:00:00Z

Online marketing strategies adopted by selected micro restaurants in Pavia, Iloilo, amidst COVID-19 pandemic Aguiles, Zyrel M.; Bataclit, Jessica P.; Constantino, Airelle Gae V.; Galido, SJ Von A.; Sorongon, Kirbie Keith S. The study aims to determine the online marketing strategies adopted by selected micro restaurants in Pavia, Iloilo, amidst the covid-19 pandemic. The study’s respondents were micro restaurant owners from the selected micro restaurants in which the respondents were approached on a purposive basis. Purposive sampling was demonstrated to the respondents to select micro restaurant proprietors whose availability and outlook are consistent with the study. In this study, the researchers used a research-made questionnaire as the data gathering instrument. Due to Covid-19 restrictions, it was conducted online, which includes the purpose of research, the risks, the benefits, the statement of confidentiality, the ownership of the data, the right to ask questions, and voluntary participation. In Pavia, Iloilo, sixty (60) chosen micro restaurant owners responded. There are 26 respondents in the commercial area and 34 in the residential region. Sixty micro restaurant owners all participated in the survey. The research questionnaire was made up of questions that the researchers had created to see if there were any notable differences in the online marketing approaches used by particular micro restaurants in Pavia, Iloilo, during the COVID-19 outbreak. Data were examined using frequencies, mean, and standard deviation for descriptive statistics, the Kruskal- Wallis Test for independent samples, and the Mann-Whitney Test. Items were designed to influence restaurants via social media. Testing for dependability and validation was done on the instruments. Tables were used to display the results. A description of the study, the results of the inquiries, the researcher's conclusions, and recommendations make up the chapter's conclusion. Abstract only

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